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2008
Survey results 2007- 2008 — June 2008
Mont Tremblant Express – shuttle service
Dorval, QC, June 18th 2008: Skyport International, the official carrier from the Montreal-Trudeau airport to the Mont Tremblant resort, operating a shuttle service with four (4) daily departures, announces that the last customer satisfaction survey revealed: on time departures, courteous and friendly drivers and the equipment used are amongst the main reasons of customer satisfaction.
“We work very hard to provide an impeccable service and the results surely demonstrate those efforts. Part of our mission is to improve our quality of service year after year.” declared Mario Couture, General Manager at Skyport.
Clients can book on line at www.skyportinternational.com or by sending us an email at reservations@skyportinternational.com or by phone at 1.800.471.1155* / 514.631.1155.
For more information, contact Audrey Acoca at aacoca@skyportinternational.com or by phone at 514.631.1155 ext: 225.
* Etats-Unis et Canada seulement
Skyport announces it has reached new levels of quality of service — April 2008
For crew transportation as well as baggage delivery
Dorval, QC, April 30, 2008 : Skyport International, the preferred ground transportation company of Pierre-Elliot Trudeau Airport airline companies, announces that the latest customer satisfaction survey for its delayed baggage delivery service and crew shuttle service have reached unprecedented levels in the last six months.
The survey indicates that the customer service index for delayed baggage delivery has reached 97.9% vs. 94.8% in 2006, well above Skyport’s minimum service levels, and all indicators, including prior contact with passenger, on-time delivery and courtesy/politeness, contributed to the increase.
“We are quite proud of this achievement, particularly in view of the difficult operating conditions caused by weather we faced during the peak holiday season and the high volume handled during the March break”, said Adrien D. Pouliot, president and chief executive officer of Skyport. “As we are operating under service recovery mode, we know our quality levels are critical for our customers since we are the face of the airline vis-à-vis disgruntled passengers. Our role is to contribute to turning the customers’ experience around and the survey says we’re doing this quite successfully for our customers”, he added.
The customer satisfaction index for the crew shuttle service has also increased vs the previous survey.
« We transport some of the most demanding passengers and to have a quais-perfect score makes us very proud », said Mario Couture, General Manager of Skyport.
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