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Customer Satisfaction Survey - Luggage delivery

In order to evaluate customer satisfaction, Skyport would appreciate your help in answering a few questions. Please indicate your level of satisfaction with each of the following categories. Thank you. Your cooperation is truly appreciated.

Questions marked with a * are mandatory.

1. Client's name
2. Airline and file number of the carrier *
3. Skyport Waybill number
4. Your Satisfaction *
(1 = Not Satisfied, 5 = Very Satisfied)
How would you rate the initial contact with our dispatcher in order to establish a delivery time :
1  2  3  4  5 

Was your luggage delivered at the agreed time :
1  2  3  4  5 

How would you rate the courtesy and professionalism of the delivery agent :
1  2  3  4  5 
5. How do you feel we can improve our services ?
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