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Customer satisfaction survey - Charter bus services

In order to evaluate customer satisfaction, Skyport would appreciate your help in answering a few questions. Please indicate your level of satisfaction with each of the following categories. Thank you. Your cooperation is truly appreciated.

Questions marked with a * are mandatory.

1. Name of client
2. Date of your trip *
(e.g. 4/21/2002)
3. Name of your Tour Operator
4. Name of your driver
5. Your Satisfaction *
(1 = Not Satisfied, 5 = Very Satisfied)
Our driver's driving skills :
1  2  3  4  5 

Driver's greeting :
1  2  3  4  5 

Outside cleanliness of the bus :
1  2  3  4  5 

Inside cleanliness of the bus :
1  2  3  4  5 

Overall condition of the bus :
1  2  3  4  5 

Our service :
1  2  3  4  5 
6. Did the bus arrive at the departure point on time? Yes  No 
7. How do you feel we can improve our services?
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